“There’s hope in the faces that sit in front of you waiting to come up to receive their certificates. You’re saying to yourself, there’s hope here, I can feel the hope.

But the problem is, where can they go with those certificates? You can sign post them to different places, but if they don’t have a roof over their head, if they don’t have somewhere to call home, it’s very, very difficult for them to press on.

So I see us as being a provider, an enabler, but they need that space to call their own; it’s a basic human right that everybody should have somewhere to call home.”